How Profoundly Works

Before diving into the details, let's start with a high level overview of how the platform works so everyone understands how all the pieces fit together.

The End-to-End Project Lifecycle

The typical end-to-end project lifecycle on Profoundly looks something like this:

1. Customer connects with a Profoundly Project Advisor or submits a request on the platform describing their needs
2. Alerts that a new customer request has been submitted are sent to Pros via email and Slack. We suggest adding "*@profound.ly" to your safe senders list to avoid notifications being filtered into spam. If you haven't received an invitation to Slack, please click here to join the community. In addition to these alerts, each new project will also appear in your Profoundly dashboard once you log into the platform.
3. Pros review requests and if applicable respond with an initial proposal (this is not intended to be a final scope of work). For best results, we recommend responding to new projects within 24 hours to maximize the likelihood your response is considered by customers.
4. Customer reviews responses and schedules discovery calls with selected Pros to answer questions and address any open items.
5. Pro updates and submits submit final proposal
6. Customer accepts
7. Project begins at the mutually agreed upon time
8. Invoicing and payment through the platform

We cover each one of these steps in detail in the subsequent sections.

A Quick Note on Getting Support

If you have a question or need support at any point, simply log into the app and submit a ticket through the link in the footer (see snapshot below).

This applies to all types of help: platform questions, technical issues, payment questions, policy clarifications, etc. Our team will respond to help, most often within 24 hours if not sooner.

In the next lesson, we'll cover the financial fundamentals and platform rules you need to know.